How SokoYetu Mtaani Works

A simple guide for browsing products, checking seller stores, paying safely, tracking orders and getting support.

Buyer journey
1Browse productsStart from the homepage, categories page or seller stores page. Compare product details, prices, stock and descriptions before ordering.
2Review product detailsOpen product details to confirm the item, seller, price, description and stock status before you proceed.
3Add to cartUse the shop flow to add the product to your cart and confirm your order information.
4Checkout with M-PESAConfirm the prompt amount before entering your M-PESA PIN and keep your confirmation receipt.
5Track your orderUse your order ID and checkout phone number to follow the order status.
6Get supportIf there is a payment, delivery, product or refund issue, submit a support request with your evidence.
Browse categories View seller stores
What to check before ordering
AreaWhat to confirmWhy it matters
ProductName, image, description, category and stock status.Helps reduce wrong-product or unclear-listing issues.
PriceOrder total and any delivery or extra charges shown during checkout.Helps you compare the checkout amount with the M-PESA prompt.
PhoneThe phone number used for checkout and M-PESA confirmation.It may be needed for order tracking and support review.
DeliveryDelivery address, contact details and availability.Helps avoid failed or delayed delivery.
Support evidenceOrder ID, M-PESA receipt, amount paid and product name.Helps support investigate faster if something goes wrong.
Payment and order tracking
If you receive an M-PESA receipt but the order still appears pending, do not pay again immediately. Keep the receipt and submit a support request.
CheckoutReview cart and payment flow.payment Track orderCheck order progress using order ID and phone.tracking Support requestSubmit payment, delivery, product or refund issues.support Trust CenterRead buyer safety and M-PESA guidance.safety
Frequently asked questions
Can I contact a seller directly to pay?

Use the SokoYetu Mtaani checkout flow where possible. Be cautious with requests to pay outside the website or send money to personal numbers.

What should I do after payment?

Keep your order ID, checkout phone number and M-PESA confirmation message until the order is completed.

Where do I report a delivery or product issue?

Use the Support Request page and include the order ID, product name, issue type and any payment evidence.