SokoYetu Mtaani Trust Center

Buyer safety, payment guidance, order tracking, support links and seller standards for safer marketplace shopping.

Shop with care
SokoYetu Mtaani is built to help buyers browse products, use checkout, track orders and contact support through visible customer-service pages. Always use the website checkout and keep your order ID and M-PESA confirmation message for follow-up.
Browse categoriesCompare product listings before ordering.browse View seller storesCheck products listed by the same seller.seller Track your orderUse your order ID and checkout phone number.tracking Submit support requestReport payment, delivery, product or refund concerns.support
M-PESA payment safety
1. Use checkout onlyStart payment from the SokoYetu Mtaani checkout page rather than from random messages or private requests.
2. Confirm payment amountBefore entering your M-PESA PIN, check that the prompt amount matches the order total.
3. Keep the M-PESA receiptIf payment completes, keep the confirmation message and receipt number until delivery is complete.
4. Do not pay twiceIf you receive an M-PESA receipt but the order still appears pending, contact support instead of paying again.
Do not share your M-PESA PIN, one-time passwords, account passwords or personal security codes with any seller, rider or support contact.
Order and delivery support
Before deliveryConfirm the product name, order amount, delivery location and phone number are correct.
During deliveryCheck the package and product condition before accepting where practical.
After deliveryKeep records if there is a defect, wrong item, missing item or delivery issue.
Need help?Use the Help Center, Track Order page or Support Request page for follow-up.
Open Help Center Returns and refunds
Seller standards

Sellers are expected to provide accurate product names, realistic descriptions, clear prices, genuine product images where possible, accurate stock information and reasonable fulfilment support. Listings that appear fake, counterfeit, misleading, unsafe or unsupported may be reviewed or removed.

Read seller policy Report a concern
Fraud-prevention reminders
Be cautious if anyone asks you to pay outside the website, send money to a personal number, share your M-PESA PIN, share one-time passwords, or pay again after you already have a valid M-PESA receipt.
What should I do if I paid but the order is still pending?

Do not pay again immediately. Keep your M-PESA receipt, order ID, checkout phone number and amount paid, then submit a support request for review.

What should I do if a seller contacts me privately?

Keep communication and payment within the normal SokoYetu Mtaani support and checkout flow where possible. Report suspicious requests through the support page.

What information should I include in a support request?

Include your order ID, checkout phone number, M-PESA receipt if available, product name, issue type and a short description of what happened.